Tag: housing policies

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Housing Ombudsman highlights over 100 damp and mould cases

Housing Ombudsman highlights over 100 damp and mould cases

The Housing Ombudsman has released its latest ‘learning from severe maladministration’ report, focusing on inspections and timeliness within damp and mould complaints. 

With the important role that social housing has to play in giving safe and secure housing to millions, the Ombudsman says the learning in these reports should help landlords provide effective services that protect this aspiration.  

Throughout the report residents’ experienced distress and disruption from damp and mould as landlords responses were delayed, with residents losing the use of bedrooms or belongings, such as sofas, as mould spread, reporting ceilings near collapse and health impacts to them or their children, including asthma and eczema.   

The decisions are grouped together to show the organisational risk to the landlord as well as the impact on the resident because of a lack of timeliness around initial inspections, the commencement of works or their completion. Some of these cases concern all three of these delays which would need to be addressed under Awaab’s Law which is proposed for both social and private landlords. 

The Ombudsman says it is also important to stress that while this report focuses on findings about damp and mould, these cases often include a wide range of other property condition issues. 

The Ombudsman has also used this report to show where the redress being offered by landlords for significant and prolonged failings was repeatedly inadequate. For example, one landlord offered just £150 compensation to a family who lived within extensive mould for 5 years, including their bedrooms being uninhabitable, and another proposed £850 for failings in damp and mould for 4 years, despite the huge impact the issues had on a disabled resident.

The explanations of the compensation provided in these cases should assist landlords to make consistent payments that are clear, specific and proportionate and help to prevent cases being escalated. 

The landlords named in this report are: 

  • Bromford 
  • Clarion 
  • Croydon Council 
  • Curo Group 
  • Islington Council 
  • Kingston upon Thames Council 
  • Lewisham Council 
  • Barking and Dagenham Council 
  • Longhurst Group 
  • L&Q 
  • Metropolitan Thames Valley 
  • Moat Homes 
  • PA Housing 
  • Peabody 
  • Places for People 
  • Sanctuary 
  • Southwark Council 
  • Sovereign Network Homes 
  • Swindon Council 
  • Waltham Forest Council 

For the first time, the Ombudsman has also compiled an annex in this report due to the large number of severe maladministration decisions that relate to damp and mould. Download the report by clicking here. 

Richard Blakeway
Richard Blakeway

Richard Blakeway, Housing Ombudsman, said: “This is a topic that now dominates half of our casework and one coming into sharp focus given the government’s intention to introduce Awaab’s Law into both the social and private rented sectors.

“It is clear is that landlords are still struggling with timescales. This is despite policies often setting out a clear sequence of actions and existing obligations requiring reasonable resolution times.

“Throughout these cases landlord inspections are revealed as limited or repeated because of poor records before action is taken, with living conditions deteriorating during these delays. Often there can be a disconnect between the survey recommendations and the schedule of works as these repairs being delayed. Cases also include repairs being ‘completed’ but issues remaining for the resident and cases being closed without follow up inspections or communication with the resident.

“Together with the human impact, these delays can result in greater costs for the landlord, both in terms of repairs and avoidable redress. Landlords need to reevaluate approaches to compensation using these cases, to embed a fair and reasonable approach within local complaints procedures, which is an expectation of the statutory Complaint Handling Code. It is wholly unreasonable to offer just £150 to a resident who lost both their bedrooms to mould for more than a year, as happened in one case.

“Moreover, addressing the root causes of inadequate inspections and delays means resources can go into services rather than redressing service failings.

“We encourage landlords to engage positively with the lessons these cases provide and opportunities through our Centre for Learning. These are invaluable and will help you to provide an improved service for your residents.”

Original Post: https://propertyindustryeye.com

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Government urged to consider changes to NPPF or risk missing housebuilding target

Government urged to consider changes to NPPF or risk missing housebuilding target

Proposed reforms to the National Policy Planning Framework and other changes to the planning system in response to a Ministry of Housing, Communities and Local Government consultation on this issue has gained support from Propertymark. 

The professional body backs implementing changes to the planning system and is keen to see a system which represents the needs of residents and supports the building of necessary houses to keep pace with demand.  

Propertymark believes it is vital the ministry initiate changes which will assist the UK government with their aim of constructing near 2 million new homes during this parliamentary term.  

Lat month, Propertymark led a roundtable with members of their sales division to hear opinions about what is working with the planning system and what needs improving.  

Responses highlighted a lack of local knowledge and consistency among local council planning officers and stated that planning requirements should be tailored to each area. Properties, therefore, need to be built for the specific needs of local neighbourhoods, as one area may need more housing for older residents than others, for example.  

Members stressed that construction remains expensive, so councils would either have to build more affordable homes themselves or subsidise developers to meet precise demand.  

To make matters more difficult, members said that there is a lack of incentives for landowners to sell to develop.  

They also warned that without a long-term housing strategy from successive governments, there can be no way for politicians to ensure that there are housing options across all tenures to meet the needs of local communities on an individual basis.  

There was also strong feeling that new homes should also be built on brownfield sites first, be more energy efficient, and not compromise any natural landscapes. 

Commenting on members’ feedback, Rose Forman, policy and campaigns officer at Propertymark, said: “Focusing on planning reform is an important step for the UK government to deliver the magnitude of new homes it has promised. Propertymark consulted with our members who said there is a greater need for planning requirements to be more area specific, and for greater local knowledge and consistency in the decisions made by local authority planning officers. 

“Our members want to see homes built for the demographics who will need them and in the precise locations for which there is demand. The type and cost of construction must be taken into consideration and the UK Government must have a long-term strategy which future-proofs our towns, villages and cities for generations to come. New homes must be energy efficient and built around robust supporting infrastructure, such as upgrades to road and public transport setups, as well as wide ranging health and education provision.”  

See below: Knight Frank graph from recent Telegraph story questioning Labour’s 1.5m housing target shows 0% believe they will and 2% of respondents believed they will exceed the target.

Knight Frank graph from recent Telegraph story questioning Labour’s 1.5m housing target shows 0% believe they will and 2% of respondents believed they will exceed the target.

Original Post: https://propertyindustryeye.com

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Capital gains tax speculation leads to ‘significant increase in market appraisal’

Rachel Reeves

There are growing that potential tax changes in the Autumn Budget next month may curb demand and increase downwards pressure on prices in higher-value markets

Rachel Reeves has not yet delivered her Budget but it is already having repercussions in the property market.

The government has said private schools will be charged VAT from January, but other announcements on 30 October may focus on capital gains tax (CGT), non doms, pension tax relief and inheritance tax.

By Tom Bill, head of UK residential research at Knight Frank, commented: “While there was a 34% increase in the number of sales in London in July and August compared to the five-year average, there was a 16% decline above £2 million, Knight Frank data shows.

“When you consider that £2 million-plus sales accounted for 22% of the £11.7 billion raised in stamp duty last year, it highlights the risk of tax rises having unintended consequences.

“The other way in which the Budget is impacting the property market relates to CGT and speculation that it may increase from its current level of 24%.

“Supply looks set to rise this autumn, which will be driven in part by owners attempting to sell before any changes are introduced.”

In an indication that more sellers are planning to list their property, the number of market valuation appraisals in August was 25% above the five-year average in London, Knight Frank data shows. Any future rise in supply would increase downwards pressure on prices.

“We are seeing a significant increase in market appraisals and listings from clients who have residential lettings portfolios,” said Andrew Groocock, chief operating officer of Knight Frank’s estate agency business.

“There is a feeling among many owners that they are better off bringing their properties to the market now and perhaps accepting a price that is 5%-10% lower, rather than running the risk of a CGT increase after the Budget.”

Average prices in prime central London (PCL) continued to edge down on a monthly basis in August. A fall of 0.2% took the annual change to -2.3%, which was the 16th month in a row the annual change was negative.

In fact, annual price growth in PCL has not been above 3% since March 2015 and prices remain 18% down on their last peak in August 2015.

Prices in prime outer London were flat in the 12 months to August as lower-value, needs-driven property markets perform more strongly. By comparison, prices in POL are 8% below their last peak in July 2016.

As far as lettings is concerned, rental value growth continued its return to earth in August as supply climbed and demand fell. Overall, rents rose 2.1% in prime central London (PCL) and 2.2% in prime outer London (POL).

In both cases, it was the lowest figure since the summer of 2021 when the long-let market was flooded with short-let properties during the pandemic. Supply subsequently fell sharply, in part thanks to landlords selling up during a stamp duty holiday, which meant rents were growing by more than 20% in the early months of 2022 as demand far exceeded supply.

The chart below shows how the market has rebalanced and put downwards pressure on rents.

The number of new listings in August was 8% below the five-year average, Rightmove data shows. That compares to much steeper declines in recent years.

Meanwhile, the number of new prospective tenants was 11% below the five-year average in August, partly due to a decline in overseas students applying to study in the UK.

The number of students accepted from China, which accounted for the largest proportion of overseas students in 2021/22, dropped 6% to 10,950 this year, according to UCAS data.

UK universities may have reached “peak China”, according to comments last year from the head of the Universities and Colleges Admissions Service, for reasons that include visa and tax changes as well as the fact rents have risen in recent years.

“International students coming to the UK are tending to focus on London more closely than other cities” said John Humphris, head of Relocation & Corporate services at Knight Frank. “With fluctuations in applications from China, but notable increases from Turkey and Canada, London remains an evergreen destination in spite of competition from other global education hubs, notably Australia”

Average rents in PCL are 34% higher than they were before the pandemic in February 2020, while the equivalent rise in POL is 29%.

While rents are normalising, there is a risk that upwards price pressure may intensify as more landlords sell due to possible legislative changes.

First, there is speculation that capital gains tax may increase from its current level of 24% in next month’s Budget.

In an indication that more sellers are planning to list their property ahead of possible changes, the number of market valuation appraisals for sale in August was 25% above the five-year average in London, Knight Frank data shows. Conversely, any future rise in supply would increase downwards pressure on prices.

“We are seeing a significant increase in market appraisals and listings from clients who have residential lettings portfolios,” said Andrew Groocock, Chief Operating Officer of Knight Frank’s estate agency business.

“There is a feeling among many owners that they are better off bringing their properties to the market now and perhaps accepting a price that is 5%-10% lower, rather than running the risk of a CGT increase after the Budget.”

Second, there is uncertainty over the revived Renter’s Reform Bill, as previously explored. Measures could include making it harder to evict tenants and tighter rules around the green credentials of lettings properties, according to recent press reports.

Original Post from https://propertyindustryeye.com

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New housing policies: Angela Rayner’s speech at Labour Party Conference

Angela Rayner

Angela Rayner set out measures to protect renters from fire safety defects, damp and mould in her speech at the Labour Party conference yesterday.

The deputy prime minister and housing secretary, committed to “building homes fit for the future”, while also pledging to bring forward a Remediation Acceleration Plan this autumn to speed up the removal of unsafe cladding on high-rise buildings.

Other measures Rayner announced on Sunday included consulting on a new “decent homes standard” for the social and private rented sectors, and a new law to make landlords respond to complaints about disrepair within legally binding timescales.

Here is part of Rayner’s speech relating to housing at the Labour Party Conference yesterday:

“14 years of Tory chaos has not just left its mark on people’s jobs, but on homes too.

Not enough are being built. The Tories failed to meet their targets year, after year, after year.

Michael Gove handed back nearly £2 billion to the Treasury in unspent housing funds. Mortgages have soared. Leaseholders are left at the mercy of eye-watering charges. Renters face crippling rent hikes in damp and mouldy homes. Homelessness is all around us.

The simple aspiration of a safe, secure and affordable home is further out of reach than ever and we can’t go on like this. So change must begin at home.

We are tackling the Tories’ housing emergency.

We will get Britain building and building decent homes for working people.

A new planning framework will unlock the door to affordable homes and provide the biggest boost to social and affordable housing in a generation.

And Conference, our renters’ bill will rebalance the relationship between tenant and landlord and end no fault evictions – for good.

Our long-term plan will free leaseholders from the tyranny of a mediaeval system.

And a cross-government taskforce will put Britain back on track to ending homelessness.

Whether you’re a leaseholder, a tenant, a home-buyer or without somewhere to live – this government is on your side.

But my mission is not just to build houses, it is to build homes.

Because we cannot build at any cost. These new homes must be warm, secure and most importantly safe.

We will give families the security they need to have the best start in life.

I know first-hand the difference a decent home can make.

When I was growing up we didn’t have a lot. But we had a safe and secure home. Today, not everyone does.

Working with the Prime Minister on the Grenfell Inquiry was the most sobering moment of my career: 72 lives lost, 18 children, all avoidable. A fatal failure of market and state. A tragedy that must never happen again.

It is completely unacceptable that we have thousands of buildings still wrapped in unsafe cladding seven years after Grenfell.

And that’s why we will bring forward a new remediation action plan this Autumn to speed up the process and we’ll pursue those responsible – without fear or favour.

This must lead to new, safer social housing for the future.

Under the Tories, new social housing plummeted.

We will reverse that tide – with an ambition to be build more social homes than we lose, within the first financial year of this Labour Government.

In my first weeks in office, I set out how we will start this council housing revolution.

But Conference, with Government support must come more responsibility.

This is why today I want to give you my promise that this Labour Government will take action to ensure all homes are decent and safe, and residents are treated with the respect they deserve.

And Conference, of course, many Housing Associations, councils and landlords do good by their tenants and I know how hard they’ve had it after 14 years under the Tories.

Which is why I will work in partnership with the sector to deliver the change.

I will clamp down on damp and mouldy homes by bringing in Awaab’s Law in the social rented sector this autumn and we’ll extend it to the private rented sector too.

We will consult and implement a new Decent Homes Standard for social and privately rented homes, to end the scandal of homes being unfit to live in.

We will also ensure social housing staff have the right skills and experience. And I will ensure 2.5 million housing association tenants in this country can hold their landlord to account for their high quality services and homes. So that repairs and complaints are handled faster, but more importantly, so social housing tenants are treated fairly.

I am under no illusion about the mountain we have to climb.

We all saw that this summer: violent extremists preyed on our communities and local councils were left picking up the pieces.

Local leadership is the foundation of strong communities.

That’s why I have put local government back where it belongs, at the heart of my department’s name and mission.”

Original Post from propertyindustryeye.com